Shipping Policy
At House of Anna, we carefully prepare every order to ensure it arrives safely and beautifully packaged.
New Zealand Shipping
We offer FREE tracked shipping on all wig orders within New Zealand.
A flat rate shipping fee of $12.90 applies to all accessory orders.
Australia Shipping
A flat rate shipping fee of $45 NZD applies to all Australian wig orders.
A flat rate shipping fee of $19 NZD applies to all Australian accessory orders.
Please note that any duties, taxes, customs fees, or import charges are the responsibility of the customer. Shipping rates are subject to change without notice.
Processing Times
Orders are processed once payment has been received.
If we anticipate a longer processing time, we will contact you as soon as possible.
Orders are dispatched Monday to Friday (NZT), excluding weekends and public holidays.
Estimated Delivery Times
New Zealand: 1–3 business days
Australia: 3–10 business days
Please note these are estimated delivery timeframes only and begin once your order has been dispatched. Delivery times do not include processing or customisation time and may vary due to courier delays, customs processing, public holidays, weather events, or other circumstances outside of our control.
Tracking
All orders are sent with tracked shipping. Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.
Lost or Delayed Parcels
If your parcel is lost or significantly delayed, please contact us as soon as possible. We will work with the courier company to investigate the shipment and keep you updated throughout the process.
Incorrect Delivery Address
Please ensure your shipping details are correct before placing your order.
If an order is returned to House of Anna due to an incorrect delivery address provided by the customer, additional shipping charges will apply before the order can be resent.
While we cannot guarantee courier delivery timeframes or accept responsibility for delays caused by couriers, customs, weather events, or incorrect delivery information provided by the customer, we will always do our best to assist if any issues arise with your shipment.